Our Reservations Office is open Monday through Sunday, from 9:00a.m. to 5:00p.m., EST Time.

Toll Free: 1800 219 272
Phone: +61 7 5589 5000
Facsimile: +61 7 5533 8378
Email: info@gwinganna.com

Getting there and away
Please contact airlines directly to book your flight.

Preparing for your stay
Arriving/departing by air
Gwinganna provides a complimentary transfer from the Gold Coast Airport at 1pm on the first day of each retreat and to the Gold Coast Airport at 2pm on the last retreat day. Alternatively, a limousine can be booked through Reception. On the day of departure normal activities are from 6-11am, a final seminar at 11.30am, then lunch is served from 1-2pm. Departures should be planned at 2pm.

Arriving/departing by car
Please plan to arrive between 2pm and 4pm for the first day of your retreat. On the day of departure normal activities are from 6-11am, a final seminar at 11.30am, then lunch is served from 1-2pm. Departures should be planned at 2pm.

Getting the most out of your arrival day
To maximise your stay with us, please arrive between 2pm and 4pm, dressed casually, with suitable walking shoes. For International guests who may need to arrive a little earlier, than we suggest for you to have your comfy clothes and swimmers packed in a handy spot. You will have access to change room facilities, a relaxation lounge, the gymnasium and pools, as well as walks to familiarise yourself with the property. To start your ‘retreat’ as soon as you arrive, we offer afternoon spa treatments, due to the popularity of this option please book prior to arrival to avoid disappointment.

Cancellation/Postponement policy
All payments, including deposits, are transferable to another person or another retreat date, but are non-refundable.
If you need to postpone 10 days or more prior to your arrival, please note that a postponement fee of $100 per person will apply. Should you need to postpone less than 10 days prior to your arrival a fee of $250 per person for 2, 3 and 4 night stays and $500 per person for 5, 6 or 7 days stays (and longer) will apply. Cancellation or postponement on the day prior to arrival will incur a fee of 50% of the total package, with the remaining 50% to be held in credit for a maximum period of 12 months from original booking date. Cancellation or no show on the day of arrival will incur 100% fee of the total package. Please call our Retreat Advisors on 1800 219 272 for assistance. We recommend travel insurance in case of changes to your travel plans.
 
Deposits and Payments
A deposit of $250 per person is required for bookings on 2, 3 and 4 day stays. A deposit of $500 per person is required for bookings on 5 or 7 day stays. To take advantage of limited special offers, full payment is required at the time of booking.

Dreamtime - Spa Treatments and Wellness Therapies
Please send any requests for treatments and therapies to us in writing by fax or email prior to your arrival. These requests will be confirmed once you have arrived. Email the Dreamtime Coordinator to contact you.

Dietary requirements
Please advise prior to arrival if you have any special dietary requirements.

Health
Please advise prior to your arrival of any health related issues that may affect your ability to participate in any activities. If there are specific medical requirements that you need during your stay, please advise Reception prior to arrival so we can arrange a suitable time for our Nurse to contact you.

Mobile phones/Phones
To truly escape your daily routines, Gwinganna is a mobile free environment, however you are permitted to use your mobile in your room. Your room is also equipped with a landline phone. Family and friends will be able to contact you via the main reception number +61 7 5589 5000.

Smoking
Gwinganna is a smoke free environment.

Contraband
To ensure all guests maximise the Gwinganna experience we request that the following items are not brought onto the property:
Alcohol
Cigarettes
Food & Beverages

What to bring
Please refer to the packing list sent with your confirmation letter or contact us to receive one.

Safe Deposit Box
The Reception/Office provides a complimentary safe deposit box to store your valuables during you stay.

Laundry
A next day laundry service is offered as well as a complimentary self service laundry on site.

Weather
Queensland’s Gold Coast has a sub-tropical climate with plenty of sunshine year round. Summer temperatures range from 19 to 29 degrees Celsius (66 to 83 degrees Fahrenheit) and Winter temperatures range from an average of 9 to 21 degrees Celsius (48 to 69 degrees Fahrenheit). As Gwinganna is over 1000 feet above sea-level, the temperatures are normally a couple of degrees cooler than the average.