Reservations

We know that sometimes plans change so we recommend that all our guests secure comprehensive travel insurance prior to a stay here. We strongly suggest choosing a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and non-transferable should an unplanned situation arise. Please consider the following when choosing your policy:

• Cancellation fees
• Lost deposits
• Additional expenses for accidental injury, sickness and hospitalisation
• Medical evacuation
• Luggage and personal effects
• Travel delay and alternative transport expenses
• Personal liability

When organising insurance, ensure you read the product disclosure statement to select the most suitable cover policy for you.  Gwinganna Lifestyle Retreat is not responsible or liable for any costs associated with changes to your travel arrangements.

To maximise your stay with us, please arrive between 2pm and 4pm, dressed  casually, with suitable walking shoes. To help you easily settle into the retreat and enjoy the facilities, please bring a small day pack (in your carry on luggage or in your car) with relaxed clothing, training shoes, sunscreen, swimmers, a hat, plus a jacket in winter. You are welcome to explore the property, use our two pools, have a sauna or steam or use the gym until your room is ready.

We offer afternoon spa treatments, due to the popularity of this option please book prior to arrival to avoid disappointment.

A 20% deposit is required at the time of booking to secure your reservation. To take advantage of limited special offers, full payment is required at time of booking.

All payments are valid for 12 months, including deposits. All payments are non-refundable and non-transferable.

Should you need to make changes to your booking, the following charges will apply:

• Postponement more than 14 days prior to arrival will incur a fee of $100 per person/per package.
• Postponement 14 days prior to arrival will incur a fee of 50% of the total package.
• Postponement 7 days prior to arrival, non-arrival or early departure will incur a fee of 100% of the total package.

Gwinganna’s postponement policies apply for COVID-19 related changes. We strongly suggest choosing a travel insurance policy that will cover sickness or unpredictable circumstances that may require you to change your plans.

Please call our Retreat Advisors if you require assistance.

Set high on a plateau on over 200 hectares of Queensland hinterland and rainforest, Gwinganna is located in the Tallebudgera Valley with spectacular views of the valley and ocean. Gwinganna is less than 30 minutes drive from Gold Coast airport, around 60 minutes from Brisbane and just 15 minutes from Burleigh Heads beach. For directions click here.

If you are arriving by air we have a complimentary transfer service from the Gold Coast airport at set times. If you are arriving into Brisbane airport, a limousine service is available which we can book for you, rates for the limousine transfer can be discussed with our team. Get in touch here.

If you are driving, click the button below to download a direction map.

For stays of 4 days or longer, caffeine is removed from your daily nutritional intake, so we recommend that you gradually reduce your caffeine intake in the week prior to your visit. As a guide, this could be reduced to 1-2 cups a day (or 1 cup of espresso), reduce energy drinks and soft drinks to one per day and reduce chocolate consumption to 25g per day. This can help minimise any withdrawal symptoms you may experience.

Arriving/departing by air

If you are arriving into Brisbane airport a limousine service is available which we can book for you.

Please note on the day of departure normal activities are from 6-11am, a final seminar at 11.30am, then lunch is served from 1-2pm. Departures should be planned at 2pm. To download airport information, click the button below.

Arriving/departing by car

Please plan to arrive between 2pm and 4pm for the first day of your retreat.  On the day of departure normal activities are from 6-11am, a final seminar at 11.30am, then lunch is served from 1-2pm. Departures should be planned at 2pm.

Please send any requests for treatments and therapies to us in writing by email prior to your arrival. These requests will be confirmed once you have arrived.

To truly escape and help you disconnect, we have created a mobile free low tech environment. Use of mobile devices is restricted to use in your room. Your room is also equipped with a landline phone. Family and friends will be able to contact  you via the main reception number +61 7 5589 5000.

Please advise Reception prior to arrival of any specific dietary or medical requirements. On arrival you will be given a Retreat Questionnaire to complete. Please make us aware of any food  allergies, intolerances, medication allergies and any medical conditions that may impact your stay.  We take every care to ensure nuts and other produce that cause an anaphylactic response are omitted as per guest requests, however we cannot guarantee our kitchen zone is completely free from those foods.

Should you have any medical conditions you would like to discuss with our nurse prior to your arrival, please contact Reception.

Gwinganna is a smoke free environment.

To ensure all guests maximise the Gwinganna experience we request that the following items are not brought onto the property:

• Alcohol
• Food/snacks
• Caffeine
• Cigarettes
• Illegal drugs and non prescription drugs
• Mobile devices including laptop computers and tablets
• Newspapers/radio

Please note the minimum age for all guests is 18 years.

To find out what to bring, please download our suggested packing list below.

A complimentary safe is available at Reception to store your valuables during your stay.

A complimentary self service laundry is offered on site.