The Retreat

Frequently Asked Questions

Re Opening Soon!

All of our teams have been trained to take great care and be vigilant in following the government’s guidelines and protocols for how to reopen and operate.

In addition to our already strong cleaning practices, we have new procedures in place in all areas of the retreat.

Housekeeping team will thoroughly clean and sanitise all rooms, common areas, and facilities, and will continue to clean areas throughout the day, every day. Cushions and other items in communal areas, such as blankets, have been removed, and communal seating areas will be cleaned throughout the day with fabric sanitiser.

Meals are individually plated and our dining team and chef’s already stringent health and food safety standards have been upgraded to ensure all new public health guidelines are being met.

With the utmost care for you, you’ll be reminded during your stay by our staff and signage placed throughout the retreat, to socially distance, alert our team if you experience any changes to your health, and sanitise or wash your hands regularly.

Facilities are cleaned and sanitised after each activity, with equipment used being wiped after each use, and all contact points, such as door handles, also sanitised by our teams after each use.  All classes will take place with mats and training spaces placed 1.5m apart. Guests must wear socks to classes.

Sanitiser is placed throughout the retreat so that guests can sanitise their hands as they move from area to area on the retreat.

Our team is on hand to help support any questions or concerns you may have during your stay.

Our cancellation policy has changed so we can support you should you be impacted by COVID-19. If you, or anyone you have been around, should contract COVID-19, you will be asked to not attend the retreat and we will help reschedule your booking for a later date at no charge.

If you have a reservation and there is a restriction on border access into Queensland, we will help you reschedule for a later date.

If you prefer to bring your own yoga mat, please do. We will provide sanitiser so you can wipe it after each use. To meet current government guidelines, we ask that you bring your own water bottle and grippy/non slip socks to wear to classes. Socks used for Pilates or trampolining are ideal.

In addition please bring the usual items as suggested on our What to Bring list here

Our Retreat Advisors are available to help answer any questions or concerns you may have.

Yes, we are extending the validity by an additional 6 months at this time.

If you feel unwell, have been overseas in the past 14 days, or have been in a COVID-19 area, you will be unable to attend the retreat. We ask that you stay home and rest and  do not visit us at this time. The safety of everyone on the property is our utmost priority.

We suggest booking in advance to secure your place for a stay later this year. If you would like to book a wellness retreat  for July or later, please send an email with your details and preferred dates as an expression of interest to info@gwinganna.com

Browse Gwinganna’s wellness packages