Frequently Asked Questions

Please be assured that Gwinganna continues to follow all the requirements of the Queensland’s Public Health Measures.

Please visit the Queensland Government website for the latest guidelines. 

https://www.covid19.qld.gov.au/

If you have any questions on how the latest guidelines may affect your upcoming stay,  please speak with our team on info@gwinganna.com or phone us on +61 7 5589 5000.

Gwinganna’s postponement policies apply for COVID-19 related changes. We strongly suggest choosing a travel insurance policy that will cover sickness or unpredictable circumstances that may require you to change your plans.

Gwinganna is a non-smoking property and drinking alcohol anywhere on the property or in your room is also strictly prohibited.

A stay at Gwinganna allows you to re-evaluate your relationship with food and to experience and learn about the meaning of true nourishment. We can assist with a variety of dietary needs. Please discuss your dietary needs with the Retreat Advisor team at the time of reservation. We take every care to ensure nuts and other produce that cause an anaphylactic response are omitted as per guest requests, however we cannot guarantee our kitchen zone is completely free from those foods.

Please download our suggested packing list here: What to bring

For stays of 5 days or longer, caffeine is removed from your daily nutritional intake, so we recommend that you gradually reduce your caffeine intake in the week prior to your visit. As a guide, this could be reduced to 1-2 cups a day ( or 1 cup of espresso), reduce energy drinks and soft drinks to one per day and reduce chocolate consumption to 25g per day. This can help minimise any withdrawal symptoms you may experience

Yes, Gwinganna is not a drug or alcohol rehabilitation centre and it is essential to determine if Gwinganna is the right place to help with particular areas of lifestyle management and change. Any undisclosed information, such as illegal drug or alcohol addiction, will result in cancellation of the booking without refund. Smoking, taking illegal drugs and drinking alcohol on the property (unless it is wine served by Gwinganna staff at dinner) will also result in cancellation of the booking without refund. For queries, please contact us.

Although not essential, we recommend you send us your spa and wellness requests in writing prior to your arrival. Your treatments and therapies will be confirmed once you have arrived. Some therapies are not available on weekends and specialty treatments are exclusive to certain therapists and have limited availability.

We know that sometimes plans change so we recommend that all our guests secure comprehensive travel insurance prior to a stay here. We strongly suggest choosing a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and non-transferable should an unplanned situation arise. Please consider the following when choosing your policy:

• Cancellation fees
• Lost deposits
• Additional expenses for accidental injury, sickness and hospitalisation
• Medical evacuation
• Luggage and personal effects
• Travel delay and alternative transport expenses
• Personal liability

When organising insurance, ensure you read the product disclosure statement to select the most suitable cover policy for you. Gwinganna Lifestyle Retreat is not responsible or liable for any costs associated with changes to your travel arrangements.

Yes, in fact we suggest this is the ideal way to retreat. It is an opportunity to nurture your self and have the space to think and contemplate without consideration of friends or partners. On weekends, we often see more couples and friends escaping together. If you travel alone you will be well taken care of and will have the opportunity to meet like-minded individuals if you wish.

Yes we have a range of wellness packages available throughout the year, and all these start on a set date to ensure a dedicated and private retreat environment. It is essential that you arrive on the starting date of the program.

View our retreat dates calendar now to plan your stay.  Learn more about a stay at Gwinganna Lifestyle Retreat.

This depends on what outcome you would like to achieve. Even a short dose of rest and relaxation plays a vital role in our wellbeing. The lack of distractions, timelines and responsibilities allows you to absorb what is on offer and have a positive influence on cellular renewal.

Our Wellness Weekend is a brief yet restorative escape blending spa, movement and relaxation with delicious organic cuisine, helping to boost your energy levels in just a few days.

A longer stay with us provides a healthy way to allow your body to ‘catch up’. Allowing your body time to cleanse is an essential element to vitality and healthy ageing. If you are looking for greater benefits or perhaps to address a specific concern or health issue, a longer stay is ideal for your body to deeply cleanse, leaving you feeling energised and renewed. Read more here

Set high on a plateau on over 200 hectares of Queensland hinterland and rainforest, Gwinganna is located in the Tallebudgera Valley with spectacular views of the valley and ocean. Gwinganna is less than 30 minutes drive from Gold Coast airport, around 60 minutes from Brisbane and just 15 minutes from Burleigh Heads beach. For directions click here.

If you are arriving by air we have a complimentary transfer service from the Gold Coast airport at set times. If you are arriving into Brisbane airport, a limousine service is available which we can book for you, rates for the limousine transfer can be discussed with our team.

Your retreat begins at 2pm and we request that you arrive between 2pm and 4pm. There is no entry to the retreat after 5pm to ensure you can complete an orientation of the property.

If you are arriving into Brisbane airport a limousine service is available which we can book for you, rates for the limousine transfer can be discussed with our team.

International guests may request special arrangements. Please check with our Reception team for details.

Our Spa and Wellness Advisors can help guide you toward therapies and treatments to best suit your needs and goals when you arrive. There is a wonderful global resource that showcases the medical evidence and research around the benefits of many spa and wellness services. Learn more here

To truly escape and help you disconnect, we have created a mobile free low tech environment. Use of mobile devices is restricted to your room. Your room is also equipped with a landline phone. Family and friends will be able to contact you via the main
reception number +61 7 5589 5000.

During your stay at Gwinganna, we encourage you to disconnect and focus on yourself. Take some time to tune into the needs of your health and wellbeing. Bringing work with you can distract you from your escape. This is your time to rest in a peaceful environment, to get the most out of your experience we strongly recommend you try and leave your laptop at home.

Due to our location, set high on a plateau, internet access is limited. For further details please ask us at time of booking.

To maximise your retreat experience, the minimum age for all guests is 18 years.

No, Gwinganna is a dedicated health environment and the comfort of all guests is high priority. Gwinganna is not a drug or alcohol rehabilitation centre and we reserve the right to refuse to check in any guests under the influence of drugs or alcohol. Failure to comply will result in cancellation of the booking without refund and the guest will be asked to leave the property. For queries, please contact us.

Please view the 7 day forecast for Gold Coast weather. Queensland's Gold Coast has a sub-tropical climate with plenty of sunshine year round. Summer temperatures range from 19 to 29 degrees Celsius (66 to 83 degrees Fahrenheit) and Winter temperatures range from an average of 9 to 21 degrees Celsius (48 to 69 degrees Fahrenheit). As Gwinganna is over 1000 feet above sea-level, the temperatures are normally a couple of degrees cooler than the average.

Gwinganna Lifestyle Retreat proudly supports local not-for-profit organisation Wildcare Australia Inc, who rescue and rehabilitate sick, injured and orphaned native wildlife. As part of Gwinganna's Wildlife Survival program, $1.95 will automatically be added to your guest account during your stay. Your donation is greatly appreciated and will help to save and care for more native wildlife in the local area. We are however able to remove this charge at your request. Please see Reception before you check out.

Browse through our products using the shopping navigation menu. When you find a product that you would like to purchase, click the ‘Add to Cart’ button.

Once you have finished your product selections, click ‘Checkout’. At the checkout, you will be asked to enter your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology. Please select the relevant Postage/shipping costs as detailed in the ‘Shipping’ section of this page, which will be added to your order at the checkout.

You will receive an order confirmation via email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check at store@gwinganna.com. A tax invoice will accompany your purchases. All prices include GST.

Yes, you can call the store directly on 07 5589 5088 or send an email to store@gwinganna.com to place an order if you wish.

To create an Account, you can either click on My Account in the top navigation menu, or do it automatically as you proceed through Checkout. You also have the option to shop as a guest without creating an account.

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will be required to enter your credit card details.

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the LOG IN page.

If you would like an item gift wrapped please add this request to the comments section of your order and we will organise for you.

We want you to love your Gwinganna purchase. If you need to exchange or return an item in original condition you have up to 7 days from receipt of your order. If you have any questions about returning an item simply email us at store@gwinganna.com. Alternatively there is an online form you can complete to recieve an authorisation number to return your item.

You are welcome to return online purchases by post within 7 days of receiving your order. Please enclose a copy of your original receipt clearly marked with the Return Authorisation number, together with the merchandise and mail to: Gwinganna Store. 192 Syndicate Road, Tallebudgera. Qld 4228 Australia.

Gwinganna is not liable for the loss of items being returned, as such, please take care with packaging. Please allow 7 days from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges. Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods.

If goods are lost or damaged in transit, please contact us at store@gwinganna.com within 7 working days of placing your order so we can investigate.

All prices are in Australian Dollars. Prices are subject to change without notice. All credit cards are charged in Australian Dollars.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or incorrect information received from our suppliers, Gwinganna Lifestyle Retreat have the right to cancel the order.

We know that sometimes plans change so we recommend that all our guests secure comprehensive travel insurance prior to a stay here. We strongly suggest choosing a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and non-transferable should an unplanned situation arise. Please consider the following when choosing your policy:

Cancellation fees
Lost deposits
Additional expenses for accidental injury, sickness and hospitalisation
Medical evacuation
Luggage and personal effects
Travel delay and alternative transport expenses
Personal liability

Payment Information

A 20% deposit is payable at the time of booking to secure your reservation. Full payment is due 30 days prior to arrival.

The credit card authorised for payment of the initial deposit will be automatically debited for final payment 30 days prior to arrival. If you would like to use an alternate method of payment please contact Reception prior to this date.

Please note American Express has a 2.7% surcharge.

Cancellations and Postponements

All payments are valid for 12 months, including deposits. All payments are non-refundable and non-transferable.

Should you need to make changes to your booking, the following charges will apply:

Postponement more than 14 days prior to arrival will incur a fee of $100 per person/per package.

Postponement 14 days prior to arrival will incur a fee of 50% of the total package.

Postponement 7 days prior to arrival, non-arrival or early departure will incur a fee of 100% of the total package.

We highly recommend travel insurance.