We know that sometimes plans change so we recommend that all our guests secure comprehensive travel insurance prior to a stay here. We strongly suggest choosing a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and non-transferable should an unplanned situation arise. Please consider the following when choosing your policy:
Additional expenses for accidental injury, sickness and hospitalisation
Luggage and personal effects
Travel delay and alternative transport expenses
A 20% deposit is payable at the time of booking to secure your reservation. Full payment is due 30 days prior to arrival.
The credit card authorised for payment of the initial deposit will be automatically debited for final payment 30 days prior to arrival. If you would like to use an alternate method of payment please contact Reception prior to this date.
Please note American Express has a 2.7% surcharge.
Cancellations and Postponements
All payments are valid for 12 months, including deposits. All payments are non-refundable and non-transferable.
Should you need to make changes to your booking, the following charges will apply:
Postponement more than 14 days prior to arrival will incur a fee of $100 per person/per package.
Postponement 14 days prior to arrival will incur a fee of 50% of the total package.
Postponement 7 days prior to arrival, non-arrival or early departure will incur a fee of 100% of the total package.
We highly recommend travel insurance.